For a plumbing emergency, call the 24/7 line. It is answered day and night, including weekends and holidays.
What to tell us when you call
- What is happening: leaking, backing up, no water or no hot water
- Where in the house it is
- Whether you have shut off the main water valve
- Your address and a callback number
Before you call
- Gas smell: leave first, then call 911 and Atlanta Gas Light at 877-427-4321 from outside
- Water in the street or at the meter: call your water utility (Augusta Utilities after hours 706-842-3060, Columbia County Water Utility after hours 706-860-2587)
- Water leaking inside: shut off the main valve, then call us
What happens after you call
- We take your name, address and a short description of the problem.
- A licensed plumber who serves your area is sent; ask for the expected arrival time.
- The plumber diagnoses the problem and gives you the price before starting.
- You pay the plumber for the work they do.
Hours
24 hours a day, 7 days a week, including nights, weekends and holidays.
Non-emergency questions
For general questions about our service, see the FAQ. For how calls are handled and who does the work, see how it works.
Areas we cover: Augusta and nearby towns. How calls are handled: how it works.
Not sure which repair you need? See our emergency plumbing services, from burst pipe repair to sewer backup repair.